Frequently Asked Questions
Everything you need to know about your BioTechUSA fashion experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment for the best accuracy.
Are your apparel materials sustainably sourced?
BioTechUSA is committed to ethical manufacturing. Our performance and lifestyle lines utilize organic cotton and recycled polyester blends to minimize our environmental footprint.
Can I track my package once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.